1-Year Limited Warranty Terms and Conditions

HealthyLine warrants that all new HealthyLine-branded products sold directly through the HealthyLine website or sold through any legitimate distribution channel are free from defects in material and workmanship when used under normal conditions in accordance with the instruction.

The 1-Year Limited Warranty applies to purchases made from the HealthyLine website as well as from authorized retailers of HealthyLine from any territory or platform. For a detailed list of products that include a 1-Year Warranty coverage period, please refer to our detailed Warranty Coverage Period List.

Please refer to the following terms and conditions related to the 1-Year Limited Warranty:

• Warranty coverage begins on the date of delivery.
• Customers must first contact HealthyLine’s support team to initiate a warranty claim. The customer must provide all relevant information related to the claimed defect. The customer may be asked to provide either photo or video documentation.
  • Order number, order confirmation, or any valid proof of purchase as well as the product’s serial number must be provided.
• The issue may be resolved through troubleshooting. If troubleshooting does not solve the issue, it may be the result of a defect related to the controller or the device itself.
• For controller replacements, customers can receive a free replacement controller.
  • Customers must share the number of metal prongs on the plastic connector located on the mat to ensure they receive the correct controller.
  • Customers may be asked to return their defective controller.
• Customers must return any heated device claimed to be defective to the HealthyLine warehouse prior to receiving a replacement. Shipments must be received within the warranty period. Items received in our warehouse after the warranty period are not subject to replacements.
  • HealthyLine will reimburse any reasonable shipping cost in the form of store credit (free shipping included). Customers must provide a shipping receipt to be reimbursed.
• Customers must receive a Return Goods Authorization (RGA) number prior to shipment and share the tracking information with a HealthyLine support representative. Failure to do so may result in a delay of the replacement process.
• Customers must include the device’s controller with the return shipment.
• 1-Year Warranty is void after 1 replacement during coverage period.
• Intentional damage, negligent use against instruction or common sense, or alteration will void the warranty.
• HealthyLine reserves the right to void any warranty or refuse policy in the rare case of customer’s dishonesty, scam, false publications, abuse of HealthyLine products or its personnel.
• Customers must not cut any of the tags or labels on the back of the mat or the warranty will be voided.

1-Year Limited Warranty FAQs

What is covered by the 1-Year Limited Warranty?

ANY* of our branded products sold as NEW directly through the HealthyLine website or through any legitimate distribution channel, including Amazon.

Please note: Bedding is covered only by a 60-Day Limited Warranty.
Disposable products are not covered by any warranty.

How long is the warranty period?

365 days from the day of purchase/delivery.

What is not covered by this 1-Year Limited Warranty?

HealthyLine products sold as USED by any third party are not covered by the 1-Year Limited Warranty. Furthermore, the 1-Year Limited Warranty only protects against defects when under normal use, and does not offer protection for products that have been abused or misused.
Product altered by a customer is not covered by any warranty.

Please note: Bedding is covered only by a 60-Day Limited Warranty.
Any disposable products like disposable covers or foil blankets are not covered by warranty.

How do I initiate the warranty claim process?

First, please, contact us at support@healthyline.ca and explain the problem in detail, get a Return Goods Authorization number (RGA) and ship it back to us to 925 Shepherd Ave, Brooklyn, NY 11208 for a free replacement.

Working hours of the warehouse: Mon-Fri 9 am -5 pm