HealthyLine warrants that all new HealthyLine-branded products sold directly through the HealthyLine website or sold through any legitimate distribution channel are free from defects in material and workmanship when used under normal conditions in accordance with instruction. Damage, negligent use against instruction or proper usage, or alteration will void the warranty.
The 1-Year Limited Warranty (further: 1-Year Warranty) coverage applies to purchases made from authorized retailers of HealthyLine from any territory or platform. Coverage begins on the date of delivery. Any valid proof of purchase such as a PayPal record, credit card statement, store receipt, or invoice is sufficient as proof of purchase.
For a detailed list of products that include a 1-Year Warranty coverage period, please refer to our detailed Warranty Coverage Period List.
We encourage you to register ANY purchased heating device with the associated serial number here. The serial number can be found on the warranty card (if you have one) or on the back of the mat right under the product tag.
If a product is defective, and the defects do not include physical damage caused by incorrect or negligent use, within 1 year of receipt of the product, you may obtain a free replacement from HealthyLine (refurbished model depending on availability and the condition of your product). It is required to first reach out to support@healthyline.ca to initiate a warranty claim. Please see our Return & Shipping Policy for more information.
Please note: If the product you return does not appear to be defective or has clearly been damaged by the user, we will ship it back to you (at your expense) or offer a trade-in or dispose of it if you refuse to take it back. Hawaii, Alaska, and all international customers will be responsible for shipping both ways for all replacements, exchanges, and returns.
If more than 365 days have passed since you received the product and the warranty has expired, you will not be eligible to submit a warranty claim to HealthyLine. However, you can still use our trade-in policy to replace your unit for a new unit at half the price.
Please note: if you paid with a credit card, some cards might offer a free additional 2nd year of warranty; this has become standard for certain credit cards (be sure to check with your credit card provider). After 365 days have passed, you can still call your credit card provider, and give them a date of purchase so they can take care of a warranty replacement for you.
For terms and conditions related to the 1-Year Limited Warranty, please refer to this page.
HealthyLine Customer Support
(888) 774-4422
